To deactivate your ZONE Wallet account, follow these steps:
- Open the application and go to "Settings," then "Account Settings," and finally "Delete Account." Click on "Continue" to proceed with the account deletion process.
Note: Deleting your account is permanent, so please proceed cautiously. Before moving on, ensure you carefully read and understand the instructions and terms and conditions. - Choose the primary reason from the provided menu to help us improve our product and understand why you're closing your account. Once you've selected, click "Next" to continue.
- Follow the system's instructions carefully to ensure any remaining funds in your account are transferred successfully.
Remember that by proceeding, you agree with the terms and conditions. If you agree and are ready to close your account, mark the checkbox next to "I agree and confirm the above content and steps, and I am ready to close my account." Then click on "Confirm" to proceed. - When you see the message "The system is processing the cancellation of your account" on your interface, your account deletion request has been successfully submitted. Please note that the deletion process may take 15-30 business days. During this time, our customer service team will contact you to verify your account information. We appreciate your patience and cooperation throughout this period.
Before finalizing the account deactivation, please read the remaining instructions thoroughly. Note that once the account is deactivated, any funds in your account cannot be recovered.
Please don't hesitate to contact us with any questions or concerns. We will get back to you as soon as possible and help.