Should you experience a setback in the verification of your identity through the Know Your Customer (KYC) procedures, kindly proceed by selecting the "Continue KYC identity verification" option to access the KYC portal and ascertain the cause of the unsuccessful attempt.
Within the KYC portal, you may furnish any additional documentation as dictated by the system’s stipulations. Upon completion of this step and subsequent submission of the necessary documents, a further review shall commence.
Upon conclusion of this review process, you will be duly informed via an email notification.
Should the KYC portal preclude the submission of additional documentation, it is requested that you forward an email to service@zonewallet.io containing your ZONE Wallet account information (specifically, the email address utilized during registration) alongside an exhaustive elucidation of the issue at hand. Rest assured, we will expedite verification and proffer assistance promptly.