The ZONE Wallet VIP Program offers exclusive services to our loyal users, primarily by increasing your TWD transfer limits, allowing you to manage your funds more flexibly. As a ZONE Wallet VIP member, you will enjoy higher transfer limits, providing greater convenience for your digital asset management.
VIP Application Requirements
To become a ZONE Wallet VIP member, you need to meet the following conditions:
- Upon the completion of 31 days from the date of registration.
- Achieve Level 3 Membership status.
Detailed VIP Application Process
The complete process for applying to become a ZONE Wallet VIP member is as follows:
-
Submit Application Intent:
- Send an email to service@zonewallet.io
- Email subject should indicate "VIP Membership Application"
- The content should include your registered account (email) and a brief reason for application
-
Preliminary Review:
- The customer service department will conduct an initial eligibility review upon receiving the application
- Review content includes: account registration time, membership status, etc.
-
Application Document Delivery:
- After passing the preliminary review, customer service will send formal application documents via email
- Application documents include: VIP application form, identity verification document list, etc.
-
Complete Document Submission:
- Users need to complete the application documents
- Return the completed documents and relevant supporting materials to the original email
- Note: The application is only considered formally submitted after customer service receives the complete documentation
-
Final Review and Notification:
- After complete documentation is submitted, the final review phase begins
- Review results will be notified via email
Review Time Required
The ZONE Wallet team will process your VIP application:
- Preliminary Review Time: 3-5 working days after receiving the application intent
- Final Review Time: Within thirty days from complete submission of verification materials
After the review is completed, you will receive an email notification through your registered email address. If your application is not approved, we will explain the reason, and you can reapply once you meet the conditions.
VIP Benefits in Detail
Increased TWD Transfer Limits
| TWD Transfer | Limit |
| Single Deposit | TWD 1,500,000 |
| Single Withdrawal | TWD 1,000,000 |
| Daily Transfer | TWD 5,000,000 |
| Monthly Transfer | TWD 10,000,000 |
Increased Virtual Assets Transfer Limits
| Virtual Assets Transfer | Limit |
| Daily Transfer | TWD 5,000,000 |
| Monthly Transfer | TWD 10,000,000 |
Currently, VIP member benefits are limited to increased transfer limits. More exclusive VIP benefits may be introduced in the future based on market demand and platform development. Please stay tuned to platform announcements for the latest information.
VIP Benefits Validity Period
- Lifetime Validity: Once you successfully upgrade to VIP member, your VIP benefits will be valid for life
- No Regular Review Required: You don't need to worry about maintaining conditions or qualification reviews periodically
- Benefits Guarantee: As long as you don't violate ZONE Wallet user terms and related regulations, your VIP benefits will remain effective
VIP Status Cancellation Conditions
VIP status may only be canceled under the following circumstances:
- Violation of ZONE Wallet User Terms
- Account involved in money laundering, fraud, or other illegal activities
- Providing false information to obtain VIP status
- Platform must adjust user levels according to regulatory requirements or supervisory instructions
Frequently Asked Questions (FAQ)
About the Application Process
Q: Can I reapply if my preliminary review is not approved?
A: Yes, if you don't pass the preliminary review, customer service will inform you of the reason. You can apply again when you meet the conditions.
Q: What information do the application documents require?
A: Application documents typically include personal basic information confirmation, declaration of source of funds, etc. The specific required documents will be communicated by customer service via email after passing the preliminary review.
Q: Is my application still valid if I reply more than a month after receiving the application documents?
A: To ensure the timeliness of information, we recommend that you complete your reply within two weeks of receiving the application documents. If it exceeds one month, you may need to reapply.
About Using Benefits
Q: Will the TWD transfer limits be adjusted?
A: Limits may be adjusted according to regulatory requirements or platform policies. We will notify VIP members in advance before any adjustments.
Q: Will there be more VIP benefits in the future?
A: Yes, we plan to gradually introduce more exclusive VIP benefits based on user needs and platform development. When new benefits are introduced, existing VIP members will automatically enjoy these benefits.
About Maintaining Status
Q: Do I need to maintain a certain transaction volume monthly to maintain VIP status?
A: No. Once you successfully become a VIP member, unless you violate platform regulations, your VIP status will be valid for life, with no need to maintain specific transaction volumes.
Q: Will my VIP status be canceled if I don't use my account for a long time?
A: No. Even if your account is inactive for a long time, your VIP status remains valid. When you start using your account again, you will still enjoy VIP benefits.
Contact Information
If you have any questions about VIP services or need assistance, please contact us through the following methods:
- 📧 Customer Service Email: service@zonewallet.io
- 💬 Online Customer Service: Through the "Help Center" in the ZONE Wallet App
- ⏰ Service Hours: Monday to Friday 09:00-18:00 (Excluding holidays)
Note: This content was last updated in June 2025. ZONE Wallet reserves the right of final interpretation and modification of the VIP program terms and benefits. Specific benefits are subject to system display.