If you encounter difficulty logging in, please consider reviewing the following scenarios:
- Incorrect account entered
Your ZONE Wallet account corresponds to the email address provided during registration. It is imperative to ensure that the entered email address is accurate. - Incorrect password entered
Please ensure that the proper capitalization and special characters have been used in the password you entered. If you're having trouble remembering your password, choose the "Forgot Password?" feature while logging in to start the password renewal process. If you need instructions on completing this action, the "Procedure for Password Reset" guide is available for your convenience. - The APP version is outdated
Please check the correct app store compatible with your mobile device's operating system to ensure your ZONE Wallet Application is upgraded to the latest version.
If the previously mentioned strategies do not resolve your issues, please contact our customer service team. We are dedicated to offering you support as swiftly as we can.