When Conducting Cryptocurrency and New Taiwan Dollar Transfers:
If encountering challenges with receiving SMS verification codes during your operations, we kindly request that you consider the following scenarios and their respective resolutions:
- SMS Blocking Settings:
- ZONE Wallet may utilize a shared SMS-sending channel alongside other vendors. It would be best to verify whether the phone number used for SMS verification is included in your block list. Should you find it listed, please remove it accordingly.
- Delayed Mobile Signal:
- Ensuring your presence in an area with a robust mobile signal is crucial. Relocating to an open area where signal strength is stronger is recommended before making another attempt to receive the SMS.
- SMS Classified as Spam:
- Inspecting your SMS spam folder to verify whether the SMS verification code has been delivered and incorrectly marked as spam is worthwhile.
- Previous Rejection of Enterprise SMS by Telecom Service Provider:
- If you have previously requested your telecom service provider to decline enterprise SMS, it is essential to note that you may still need SMS verification codes from ZONE Wallet. In such cases, we will prompt you to switch to email verification upon selecting "Resend Verification Code" on the SMS verification interface, and our backend data indicates that your phone number is set to decline enterprise SMS.
All previously required SMS verification procedures will be substituted upon switching the verification method to email verification.
Should you continue needing help receiving SMS verification codes using the aforementioned methods, we strongly encourage you to contact our customer support promptly. Our team will quickly provide you with the necessary assistance.