If an error message appears while you're carrying out a transaction, please refer to the following situations and their respective solutions:
-
Connection error
Tackling the problem, consider changing your current WI-FI network or opting for a mobile network connection. Alternatively, moving to a location where the signal is not blocked could enhance the connectivity of your mobile network. After making these changes, you can try to carry out the transaction again. - Service overload
At present, we are experiencing a higher-than-normal volume of customer transactions, many of which involve substantial sums. We kindly request that you attempt to complete your transaction after a short delay. -
The price fluctuates significantly
Throughout the transaction period, substantial fluctuations in price have caused the amount of cryptocurrency your fixed payment can buy to either drop below the minimum or surpass the maximum permitted in a single transaction. You're provided with the choice to click "Try Again" to attempt the transaction once more with the original quantity settings, or you can select "Adjust Amount" to be taken to a page where you can modify the volume of the transaction before placing your order again.
- Three consecutive order failures
If your order doesn't go through after three consecutive attempts, we will mandate an 8-hour pause before you can try to place an order again. If we observe several failed transactions from the same customer, our team will perform a detailed examination of the transaction system to detect any irregularities. This procedure is put in place to safeguard your assets from any potential discrepancies that could occur within the transaction system. We appreciate your comprehension and patience regarding this issue.
If you come across any situations that haven't been discussed before, please connect with our customer service representatives. Provide them with the details of your ZONE Wallet account along with a comprehensive report of the problem you're facing. We are dedicated to providing you with help as soon as possible.